Sony Remote Not Working? Try This Fix

You host a movie night in your home on a Sony Smart TV. Everything is sorted but just as you try to turn on the TV, your Sony remote control gives up.

There are many reasons to blame. For example, not having internet access could be one of them. Or, maybe your remote’s battery life has run out. Likewise, it could be some other reason why this is happening.

But, you can fix it quite easily. You can start by making sure your internet connection is solid. Then, try changing the battery and check if the Sony remote is working. If not, you can take a look at the fixes we’ve brought to help you.

Why Is My Sony Remote Not Working?

There are many reasons behind the inefficiency of Sony’s remote control. Some of them are:

  • The battery on the remote control is depleted.
  • The TV cannot read/receive infrared signals from the remote control.
  • The buttons on the remote are stuck due to continuous or reckless use.
  • Several other wireless infrared devices are causing the problem.
  • Bluetooth on the TV is turned off, so the remote voice command feature cannot work.
  • TV and remote control not paired.
  • You have not activated the MIC button.
  • Sony Smart TV software update is pending.

How to Correctly Repair Sony Remote Control

The TV requires an internet connection for the remote control to work. Once you’ve solved that, check if the battery in your remote control isn’t dead yet. You can check if the battery is depleted by inserting the remote’s battery into another device.

Then, you’ll know if it’s time to replace it with a new one. If that doesn’t help, remove the battery from the remote. Let it sit for about 10 minutes before you put it back in. Somehow, this worked for a lot of people.

However, if you are having trouble trying to repair your Sony remote control, you can try the fixes listed.

Check Sony Remote Button

Certain buttons on your Sony remote control may need to be pressed hard. Likewise, if the button is stuck, you can release it by keeping it pressed repeatedly.

If you still sense something wrong with your remote control, you can also assess the infrared signal.

  1. Use your camera or smartphone camera.
  2. Turn on the camera and place the remote in front of it. The remote infrared light emitter must be pointed at the camera.
  3. Press any button on the remote.
  4. Look at the camera screen.Sony . Remote IR Transmitter Test

Notes: When using a smartphone camera, it should not be a camera that filters infrared light.

If you see a light on the screen, the remote control sends infrared light to the TV. Also, press the button that you don’t think is working. This will help to find out if there is a problem with a particular button.

TV Performance Test

The problem is not always in the remote. Sometimes, the TV may have difficulty reading the remote signal. So, try to find out if the TV unlocks after pressing the power button on it.
Sony TV Power Button

If the TV buttons don’t work, check if the standby light is on. If you don’t see the standby light, check that the TV is plugged into a power source.

Power Reset TV

Resetting the TV power will not change the customized settings. You can do this with the steps below.

  1. Unplug the TV power cord from the power source.
  2. Now, press the TV’s power button. Then, wait about 2 minutes.
  3. Plug the TV power cord back into a power source.

After you reset the TV power, use the Sony remote to see if the problem is solved.

Clear Line of Sight

There should be a clear path for your TV to pick up the infrared signal from the remote. Items near your TV can block the infrared light sent by your remote. So, avoid storing different objects around your TV and shelves. You can also shorten the distance between the TV and the remote control.

Also, if there are other wireless infrared devices, keep them away from the TV.

Keep Sony Smart TV Software Up-to-date

We recommend that you update your Sony smart TV software regularly. This will automatically help fix any issues and provide new features on a regular basis. This will, in turn, reduce the chances of your remote control experiencing a similar problem. You can update your Sony smart TV software with the following steps.

  1. Go to settings.
  2. Then, choose between Customer Support, Prepare, or Product Supportwhichever option is available.
  3. Next, select Software update.
  4. Choose Network. (This option may or may not be available)
    Sony TV Software Update
  5. Choose Okay or Yes, to install the latest updates.

Reset Remote

If removing the old batteries from the remote control does not work, you can reset the remote. This process will return the remote control to the factory default settings. You can complete this task with below steps.

  1. Remove the battery from the Sony remote control.
  2. To reset the remote, keep the power button pressed for about 3 seconds.
  3. Then, put the batteries back in the remote after 1 minute.
  4. Sony’s smart TV software has now been updated.

Once you’ve done that, use the remote and see if it works.

Fix Voice Command Feature

If the voice command feature on the remote control does not work, turn off other Bluetooth devices. And, remember to turn on the Bluetooth setting of the TV. You can do it this way.

  1. Go to settings.
  2. Choose Remotes & Accessories.
  3. Next, go to Bluetooth Settings.
  4. Then, Allow the Bluetooth.

You can activate the voice command feature on your remote control with these steps. Before proceeding, make sure the TV is connected to the internet.

  1. press House knob.
  2. Then, select Arrangement.
  3. Choose Voice Remote Control.voice remote control
  4. Now, choose Activate MIC tombol button.

This will help the remote take voice commands and work properly.

Reset TV to Factory

If none of the fixes listed above work, you can factory reset the TV. Save this solution for last as it will erase all your personal settings.

You can do a factory reset on the TV if you follow these steps.

  1. Press the Home button.
  2. Next, open Settings.
  3. Choose Device Preferences. Again, press Reset.
  4. Then, select Factory data reset.
  5. Choose Delete everything. Hit Yes.

Notes: Actual settings may vary by Manufacturer.


Although Sony remote controls are preferred for their features and performance, sometimes they fail to function properly. This can happen due to several causes like dead battery, unclear line of sight and stuck buttons on the remote, etc. This problem also appears when you have not updated the Sony Smart TV software.

The fixes described in this article tell you to replace the battery, factory reset remotely, check and reset the TV power, activate the MIC button, update the TV software, and more. If the above fix doesn’t bring the remote back to life, you should consider getting a new one.

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